CareBridge Portal – Patient Experience & Clinic Dashboard UX/UI
Human-centered healthcare UX/UI design cutting patient check-in queues by 65%
Visit live project →ClientCareBridge Health Systems
IndustryHealthcare & Clinics
Year2026
Duration6 weeks
Challenge & Solution
The Challenge
Hospital waiting rooms had long patient check-in queues, while doctors navigated cluttered EHR screens that caused cognitive fatigue.
Our Solution
Designed an intuitive touchscreen patient kiosk UI and physician diagnostic dashboard prioritizing clarity, ergonomics, and WCAG AAA accessibility.
UX/UI Design Details
Design toolFigma
Screens designed48
Deliverables
Key UX insights
- Patients over 60 struggled with small touch targets; minimum button size increased to 64px
- Doctors spent 40% of visit time searching for lab trends; added high-level diagnostic summary card
- Multilingual audio prompts reduced kiosk assistance calls by 80%
Our Process
1
User Research
Conducted 40 hours of on-site observational research with nurses and patients
2
Wireframing & Card Sorting
Re-architected EHR patient chart navigation to 3 clicks
3
Accessibility Testing
Verified WCAG AAA color contrast ratios and touchscreen ergonomics
4
Interactive Figma Prototype
Validated workflows with 25 clinical practitioners
Results
65%Faster patient intake registration
WCAG AAAFull digital accessibility certification
92%Usability score among practicing clinicians
Tools & Technologies
“CareBridge UX design cut patient check-in times in half and noticeably reduced physician documentation burnout.”Samantha Reed, VP of Patient Experience - CareBridge